How the partner programme works
Everything on this page in plain words: what happens after someone clicks your link, when the money moves, and what to do when a number does not look right. Nothing here is technical, and you do not need a website or any experience to follow it.
What to expect, and when
A realistic order of events, from the day you share your link.
The same second
Someone clicks your link. The click shows on your dashboard within a few minutes, and their browser quietly remembers you for 90 days.
Minutes after they subscribe
The referral appears in your Referrals list. If they took a free trial, it appears as On trial.
Their first payment
A commission is booked for you, at your rate on that day, and it starts its hold.
30 days after confirmed payment
New subscriptions: each commission is held for 30 days from confirmed payment. This is a commission hold, not a customer refund window or a deadline for disputes. Refunds and disputes can affect commissions even after release or payout.
The next monthly payout
An eligible balance can enter a monthly payout once the minimum and account checks are met and transfers are enabled. A programme pause or unresolved recovery can delay payment; the hold ending does not guarantee a transfer that day.
Every month after that
The first annual purchase paid within the eligible window earns once on the full amount actually paid, after discounts and before tax, without proration. It permanently closes future commissions and stops counting toward the active referral level. Renewals, plan changes, cancellations, reactivations, refunds and disputes do not restart eligibility.
The basics
Start here if you just joined.
What is this, in one paragraph?
Only confirmed, valid payments earn commission. Free plans, trials, failed payments and unpaid invoices earn nothing. Flow and Reach start with 7 free days monthly or 30 annually; the first charge is due on day 8 or 31. Cancel before the charge to avoid it. After payment, cancellation stops renewal without an automatic refund and service continues through the paid period.
on eligible payments before 12 calendar months from the first confirmed payment, minus 3 days. The first annual purchase paid within the eligible window earns once on the full amount actually paid, after discounts and before tax, without proration. It permanently closes future commissions and stops counting toward the active referral level. Renewals, plan changes, cancellations, reactivations, refunds and disputes do not restart eligibility.
What do I need to start?
An email address, a password, and somewhere to share a link: a channel, a newsletter, a profile, a group of people who trust you. You do not need a website.
You have to be 18 or older, and one person or business gets one account.
Do I have to be a customer of the products I share?
No. But the partners who earn the most are the ones who actually use what they share, because they can show it working instead of describing it.
How much will I earn?
Nobody can promise you a number, and we will not pretend otherwise. What we can give you is the arithmetic: at 20%, a customer paying $20 a month earns you $4 a month, on eligible payments before 12 calendar months from the first confirmed payment, minus 3 days. Ten of those is $40 a month, without you doing anything new.
The honest part: most people who click never subscribe. That is true of every programme like this one. Five people who stay for a year are worth far more than a thousand clicks.
How long before I see actual money?
New subscriptions: each commission is held for 30 days from confirmed payment. This is a commission hold, not a customer refund window or a deadline for disputes. Refunds and disputes can affect commissions even after release or payout.
An eligible balance can enter a monthly payout once the minimum and account checks are met and transfers are enabled. A programme pause or unresolved recovery can delay payment; the hold ending does not guarantee a transfer that day.
Does it cost anything, ever?
No. We never ask you for money, for a card, or for a fee to get paid. If you ever see a message asking for that, it is not from us. Use https://partners.mediaboxent.tech/support/.
Your account
Signing up, your name, your password, and keeping the account safe.
The six-digit code never arrived
Check the spam or junk folder first; that is where it is nine times out of ten. The code is good for 15 minutes and you get 8 tries at typing it, so if it has been sitting there a while, ask for a new one instead of reusing the old.
Still nothing after a few minutes? Use https://partners.mediaboxent.tech/support/ from the same address you signed up with.
Important: your link does nothing until you confirm your email
This catches almost everyone. Until you enter the six-digit code, your link is not live: clicks are not counted, and a subscription through it does not become your referral. There is no way to recover those afterwards.
If you shared your link before confirming, confirm now and share it again.
What is my "referral name"?
It is the part at the end of your link. Make it your channel, your brand or a nickname: it is the only part of you that strangers see.
Lowercase letters, digits and dashes, between 3 and 24 characters. A few names are kept for us (things like "admin", "support" or "mbxflow"), so if one is refused, pick another.
Careful: changing your referral name kills your old link
The moment you change it, the old link stops working. Anyone who clicks it afterwards (in an old video description, an old post, a printed card) still reaches the product, but they are no longer your referral and you earn nothing from them.
People already recorded as your referrals are safe; they stay yours. It is only the old link that dies. If your link is already out in the world, think twice.
Why do you want my real name and country?
For payouts, and for the tax statements that come with them. Your legal name never appears in your link or anywhere the public can see it.
I need to change my email address
Use https://partners.mediaboxent.tech/support/ from the address on the account. It is not something you can change yourself, on purpose: an email address is the key to the money.
Passwords, and what happens when you change one
At least 12 characters. A short sentence you will remember beats a clever jumble you will not.
When you change it, every other device is signed out. That is deliberate: if someone else was in your account, changing the password throws them out.
Two-factor and passkeys: do I really need them?
To receive payouts, yes: you need either two-factor authentication (a six-digit code from an authenticator app) or a passkey (your fingerprint, your face, or your device PIN). Nothing is paid out of an account protected by a password alone.
A passkey is the easier of the two, and it makes signing in faster as well.
I lost my phone, or my authenticator app
Use one of the 8 recovery codes you saved when you turned two-factor on. Each one signs you in once. Once you are in, turn two-factor off and set it up again on the new phone, or generate a fresh set of codes.
Lost the codes too? Use https://partners.mediaboxent.tech/support/. Expect to be asked to prove the account is yours; that delay is the point of the whole thing.
Why can I not turn two-factor off?
You can, but if it is the only strong protection on your account, turning it off also disconnects payouts until you turn it back on or add a passkey. If you already have a passkey, payouts keep working and nothing happens.
Somewhere I do not recognise is signed in
Settings shows every device signed into your account and when it was last seen. Sign out anything you do not recognise, then change your password. Sessions expire on their own after 30 days.
Your link, and how a click becomes a referral
The part that decides whether you get paid. Worth five minutes.
What actually happens when someone clicks
A valid referral link can store a code for up to 90 days. A later link may replace the browser cookie, but not an attribution already saved with the account or subscription. Cookie expiry or deletion does not erase saved attribution; attribution never guarantees commission. Artists purchases billed through Flow belong to the Flow programme, with no extra Artists commission.
What breaks it
A valid referral link can store a code for up to 90 days. A later link may replace the browser cookie, but not an attribution already saved with the account or subscription. Cookie expiry or deletion does not erase saved attribution; attribution never guarantees commission. Artists purchases billed through Flow belong to the Flow programme, with no extra Artists commission.
They clicked someone else's link too
A valid referral link can store a code for up to 90 days. A later link may replace the browser cookie, but not an attribution already saved with the account or subscription. Cookie expiry or deletion does not erase saved attribution; attribution never guarantees commission. Artists purchases billed through Flow belong to the Flow programme, with no extra Artists commission.
Can I refer someone who is already a customer?
No. The programme is for new customers; an existing one cannot be referred, and a subscription already recorded under one partner cannot be recorded again under another.
Can I use my own link?
You can click it as much as you like; that is just a click. But subscribing with your own email through your own link is a self-referral: it is recorded, shown to you as Void, and earns nothing. The same goes for your own company and any account you control.
The banners, and the version for musicians
The Banners page gives you ready-made images with the code to paste them. Paste that code anywhere your site lets you add HTML: a sidebar block, a widget, inside a post. Some website builders quietly strip HTML out of ordinary text boxes; if a banner does not appear, that is usually why, and the fix is to use the builder's "HTML", "embed" or "custom code" block instead.
A valid referral link can store a code for up to 90 days. A later link may replace the browser cookie, but not an attribution already saved with the account or subscription. Cookie expiry or deletion does not erase saved attribution; attribution never guarantees commission. Artists purchases billed through Flow belong to the Flow programme, with no extra Artists commission.
Do I have to tell people I earn a commission?
Yes, and it is not optional. Say it in plain words, close to the link: "I earn a commission if you subscribe through this link." Writing only "affiliate link" is not enough in most countries.
It also works in your favour. People trust the person who says it out loud.
Reading your dashboard
What each number counts, and what it does not.
Clicks
Every click on your link, counted by day. Not by person: the same visitor clicking three times is three clicks. We deliberately do not follow individual visitors around.
A quiet detail worth knowing: when you paste your link into a chat app or a social post, the app often fetches the page itself to build the little preview card. That can show up as a click nobody made. If your click count looks flattering and your referrals do not, this is usually why.
Why do so many clicks come from "Direct"?
Because "Direct" means the click arrived without saying where it came from: messages, chat apps, a link typed by hand, most phone apps. It is completely normal for it to be your biggest line.
Held, Available, Paid out
New subscriptions: each commission is held for 30 days from confirmed payment. This is a commission hold, not a customer refund window or a deadline for disputes. Refunds and disputes can affect commissions even after release or payout.
Available for a future payout subject to checks, the minimum and transfers being enabled. Still subject to refund or dispute adjustments.
Your rate, and the counter next to it
20%: on eligible payments before 12 calendar months from the first confirmed payment, minus 3 days.
The first annual purchase paid within the eligible window earns once on the full amount actually paid, after discounts and before tax, without proration. It permanently closes future commissions and stops counting toward the active referral level. Renewals, plan changes, cancellations, reactivations, refunds and disputes do not restart eligibility.
My rate went down
Two usual reasons. A campaign ended, and your rate went back to the programme's own. Or, on a programme with levels, some of your referrals canceled: the count is of referrals paying right now, so it moves in both directions and you can drop back a level.
Commissions already booked keep the rate they were booked at. A drop only affects what is booked from that moment on.
What do I get to see about the people I refer?
Partners see a masked email label (first character and domain), plan, dates, status and commission records, not the full email address or workspace content.
What are campaigns?
Occasional offers for partners: a higher rate for a period, or a bonus once you reach a milestone. You join with one click, or with a code you were given.
While a campaign is running you earn whichever is higher, your level or the campaign. They do not stack.
How the money works
Only confirmed, valid payments earn commission. Free plans, trials, failed payments and unpaid invoices earn nothing. Flow and Reach start with 7 free days monthly or 30 annually; the first charge is due on day 8 or 31. Cancel before the charge to avoid it. After payment, cancellation stops renewal without an automatic refund and service continues through the paid period. New subscriptions: each commission is held for 30 days from confirmed payment. This is a commission hold, not a customer refund window or a deadline for disputes. Refunds and disputes can affect commissions even after release or payout. Earlier subscriptions keep their previous {holdM}-day monthly / {holdY}-day annual refund holds and cancellation rules.
When is a commission booked?
Only confirmed, valid payments earn commission. Free plans, trials, failed payments and unpaid invoices earn nothing. Flow and Reach start with 7 free days monthly or 30 annually; the first charge is due on day 8 or 31. Cancel before the charge to avoid it. After payment, cancellation stops renewal without an automatic refund and service continues through the paid period.
on eligible payments before 12 calendar months from the first confirmed payment, minus 3 days. The first annual purchase paid within the eligible window earns once on the full amount actually paid, after discounts and before tax, without proration. It permanently closes future commissions and stops counting toward the active referral level. Renewals, plan changes, cancellations, reactivations, refunds and disputes do not restart eligibility.
Why is my commission "Held"?
New subscriptions: each commission is held for 30 days from confirmed payment. This is a commission hold, not a customer refund window or a deadline for disputes. Refunds and disputes can affect commissions even after release or payout.
Earlier subscriptions keep their previous 7-day monthly / 30-day annual refund holds and cancellation rules.
An eligible balance can enter a monthly payout once the minimum and account checks are met and transfers are enabled. A programme pause or unresolved recovery can delay payment; the hold ending does not guarantee a transfer that day.
The hold date has passed but it still says Held
Releases run on a schedule, not the instant the clock ticks over. Give it a few hours. If a full day passes after the hold date and nothing has moved, write to us.
The customer canceled: what happens to my money?
Renewal stopped. Under the new trial policy, cancellation alone does not void commissions on valid payments. Refunds, disputes and earlier subscription rules can still affect them.
The customer was refunded, or disputed the charge
A confirmed partial refund proportionally reduces the related commission; a full refund or dispute can void it. Overpayments can be recovered or offset against future payouts, without double deduction. A failed refund or resolved dispute is reconciled before a credit is restored. None of these events opens a new eligibility window.
What if I was already paid for a payment that gets reversed?
A confirmed partial refund proportionally reduces the related commission; a full refund or dispute can void it. Overpayments can be recovered or offset against future payouts, without double deduction. A failed refund or resolved dispute is reconciled before a credit is restored. None of these events opens a new eligibility window.
An eligible balance can enter a monthly payout once the minimum and account checks are met and transfers are enabled. A programme pause or unresolved recovery can delay payment; the hold ending does not guarantee a transfer that day.
What about tax?
Commissions are paid in full, with nothing taken off. What you owe on them where you live is yours to declare. We provide the statements; the filing is yours.
What currency?
US dollars, always. Your bank converts it if it holds another currency, at its own rate.
Getting paid
What has to be in place before money can leave.
What do I need to set up?
Three things: a confirmed email, two-factor authentication or a passkey on your account, and a bank account connected from the Payouts section in Settings.
The identity and bank details go straight to our payments provider. They are never stored here, and we never see your account number.
Settings says "Payouts open soon"
An eligible balance can enter a monthly payout once the minimum and account checks are met and transfers are enabled. A programme pause or unresolved recovery can delay payment; the hold ending does not guarantee a transfer that day.
When do payouts actually happen?
An eligible balance can enter a monthly payout once the minimum and account checks are met and transfers are enabled. A programme pause or unresolved recovery can delay payment; the hold ending does not guarantee a transfer that day.
The status says "Incomplete"
You started connecting your bank account but the provider still wants something, usually an identity document, or a detail that did not match. Open the payout dashboard from Settings and it will tell you exactly what is missing. Nothing can be sent until it says Ready.
A payout says "Failed"
An eligible balance can enter a monthly payout once the minimum and account checks are met and transfers are enabled. A programme pause or unresolved recovery can delay payment; the hold ending does not guarantee a transfer that day.
My account is "under review"
A review pauses payouts while we look at something. Your link keeps working and your commissions keep being recorded the whole time; nothing is being taken away. Use https://partners.mediaboxent.tech/support/ if you want to know where it stands.
How do I resolve an unclaimed balance?
A valid balance is not automatically lost after twelve months or because payout setup is incomplete. Keep your details current and contact https://partners.mediaboxent.tech/support/ for a closing or unclaimed-balance reconciliation. Verification, adjustments and applicable unclaimed-property rules still apply.
When something does not look right
The things partners write to us about most, and what is usually behind them.
Someone told me they subscribed, but I see nothing
A valid referral link can store a code for up to 90 days. A later link may replace the browser cookie, but not an attribution already saved with the account or subscription. Cookie expiry or deletion does not erase saved attribution; attribution never guarantees commission. Artists purchases billed through Flow belong to the Flow programme, with no extra Artists commission.
It says "On trial" and there is no money
That is exactly right. A free trial has not been charged, and commission comes from what is actually paid. When their trial ends and the first payment goes through, your commission is booked automatically.
My clicks are not going up
Check the link itself first, character by character, and check that your email is confirmed: an unconfirmed account counts nothing.
If you changed your referral name, every copy of the old link out there is dead. And if a huge burst of clicks arrives from one internet connection in one minute, the extras are ignored on purpose, to keep the numbers honest.
Plenty of clicks, no referrals at all
Unpleasant to hear, but usually true: the clicks are not the right people. Traffic that arrives because a link looked interesting almost never subscribes. Traffic that arrives because someone trusts you and has the problem the product solves, does.
The Playbook in your dashboard is entirely about that difference. It is worth twenty minutes.
A referral says "Void" and I do not know why
Almost always a self-referral: the email that subscribed is the email on your partner account. We record it and show it to you rather than making it disappear, so you can see what happened.
These numbers do not match what I count myself
They will not match exactly, and that is expected. We count clicks by day at our end; your own analytics counts something slightly different, ad blockers hide some visits, and link previews add some. Watch the trend, not the exact figure.
I joined a campaign and my rate did not change
Two normal reasons. A milestone campaign only raises your rate once you have actually reached the milestone. And you always earn the higher of your level and the campaign. If your level was already higher, nothing changes.
I cannot sign in
After 8 wrong attempts the account locks for 15 minutes. Wait it out: trying again during the lock does not help.
Forgotten password: use "Forgot your password?" and a code comes by email. No authenticator to hand: use a recovery code. Neither: use https://partners.mediaboxent.tech/support/.
Something on the page is in the wrong language
Pick your language from the selector at the top right; the choice sticks, and your emails follow it. The Programme Terms are the exception: they stay in English, because that is the version that legally binds both of us.
I think someone got into my account
Change your password immediately; that alone signs out every other device. Then check the signed-in devices list and the payout details in Settings, turn on two-factor or add a passkey, and use https://partners.mediaboxent.tech/support/.
The short list of things that end an account
The full version is in the Programme Terms, section 7, and in the Playbook. This is the part nobody can claim not to have read.
Never do these
No spam of any kind: no mass messages, no dropping your link into groups, threads or comments where nobody asked for it. This is the fastest way to lose everything you have earned.
No paid advertising on the MediaBoxEnt or MBX names or on the name of any of our products, and no accounts, handles or domains that could be mistaken for ours.
No coupon, cashback or deal sites, and nobody may be paid or rewarded to click or to subscribe.
No invented facts, prices or features, and never present yourself as staff. You are a partner who uses the product.
No tricks that record a referral from someone who did not knowingly click your link.
What happens if the rules are broken
The account can be suspended immediately and without notice, and unpaid commissions are void. Where money was already paid on referrals that broke the rules, it can be recovered from future payouts.
Can the programme change?
Changes apply prospectively. Valid commissions already earned are preserved, including held balances, subject to checks, refunds and disputes. Programme closure requires reconciliation; it does not itself erase those commissions. See the Programme Terms.
Available for a future payout subject to checks, the minimum and transfers being enabled. Still subject to refund or dispute adjustments.
An eligible balance can enter a monthly payout once the minimum and account checks are met and transfers are enabled. A programme pause or unresolved recovery can delay payment; the hold ending does not guarantee a transfer that day.
What the words on your dashboard mean
Your referrals and your commissions each carry a status. This is the whole vocabulary.
A referral says…
| It says | It means |
|---|---|
| On trial | They subscribed through your link but are inside a free trial. Nothing has been charged yet, so there is no commission yet. This is normal, and it is good news. |
| Subscribed | They are paying. The first payment has not been booked yet, or is on its way. |
| In hold | New subscriptions: each commission is held for 30 days from confirmed payment. This is a commission hold, not a customer refund window or a deadline for disputes. Refunds and disputes can affect commissions even after release or payout. |
| Qualified | The first eligible commission has been released from its hold. This referral status does not mean money was transferred or that later payments remain eligible. |
| Canceled | Renewal stopped. Under the new trial policy, cancellation alone does not void commissions on valid payments. Refunds, disputes and earlier subscription rules can still affect them. |
| Refunded | Their money was given back, or they disputed the charge with their bank. See the questions below. |
| Void | It never counted. The usual reason is a self-referral: your own email subscribing through your own link. |
A commission says…
| It says | It means |
|---|---|
| Held | New subscriptions: each commission is held for 30 days from confirmed payment. This is a commission hold, not a customer refund window or a deadline for disputes. Refunds and disputes can affect commissions even after release or payout. |
| Released | Available for a future payout subject to checks, the minimum and transfers being enabled. Still subject to refund or dispute adjustments. |
| Paid | It was sent to your bank account in a payout. |
| Void | Not payable because the payment or referral is ineligible, refunded or disputed, or an earlier cancellation rule applies. |
Still stuck?
Write to us. A real person reads it, and there is no such thing as a question that is too basic.
- Include your referral name, the day the thing happened, and what you expected to see next to what you actually see.
- Never send us your password, a two-factor code or a recovery code. We will never ask you for any of them.
- Never send us the personal details of someone you referred. We cannot use them, and you should not be holding them for us.
